The Slip-and-Fall That Turned Into a $60,000 Claim

Snowy mornings and icy sidewalks are part of the charm of a winter vacation rental. But they’re also one of the most common causes of lawsuits against vacation rental managers and co-hosts.

Slip and fall injury at a vacation rental leading to medical bills and liability claim

Vacation Rental Slip and Fall Liability Insurance Claim Example


The Incident


A guest slipped on an icy stairway outside a rental property, fracturing their wrist. They sued the owner and manager, arguing the stairs hadn’t been salted or cleared.

The Gap


Many managers and co-hosts rely solely on being added as additionally insured to their owners' homeowners' or landlords’ policies, which often exclude business-related guest injuries. Even some STR-specific policies cap liability below the amounts real-world claims require.

The Cost

  • $60,000 in medical treatment + legal defense

  • The co-host had to cancel future bookings while dealing with the fallout

  • The co-host lost the owner as a client

How Wister Insurance® Coverage Helps


Wister’s policies provide general liability coverage tailored for short-term rentals. In this case, the co-host’s legal defense would have been covered, along with any settlement or judgment up to $1,000,000.

Takeaway


Slip-and-fall claims are the #1 liability in the U.S., costing over $70 billion in medical and compensation expenses in 2024.


See how Wister’s liability coverage works for managers and co-hosts on our What’s Included? page.


*While Wister cannot disclose details of actual lawsuits or settlements, the examples shared here reflect real claim scenarios and hypotheticals designed to illustrate the protection our policies provide.

Melia M. McDaris

Melia McDaris is the Marketing Manager at Wister Insurance®, where she leads brand strategy, digital marketing, and content across the company’s portfolio. Her work focuses on translating complex insurance concepts into clear, approachable messaging that resonates with short-term rental managers and co-hosts nationwide. Melia plays a key role in shaping Wister’s voice and visibility, ensuring the brand remains trustworthy, modern, and human-first in a highly regulated industry.

https://wister.insure/
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