When Discrimination Claims Hit Your Inbox.
Managing guest communication isn’t just about making them feel welcome — it can also expose you to legal risk. Discrimination lawsuits are on the rise in the vacation rental industry.
The Incident
A co-host denied a booking request due to occupancy concerns. The guest alleged that the denial was based on race and filed a discrimination claim.
The Gap
Many hosts don’t realize that their personal umbrella or landlord policy won’t defend against discrimination claims. Even if the host did nothing wrong, defense costs can spiral.
The Cost
$25,000 in attorney fees before the case was dismissed
Stress, reputation damage, and time lost in court
Tense interactions with booking platforms enforcing their anti-discrimination policies
How Wister Coverage Helps
The Wister policy includes discrimination coverage, which will extend to most discrimination claims. That means managers and co-hosts have a safety net if they’re accused unfairly.
Takeaway
Even if you manage properties fairly and professionally, you can still face expensive accusations. The right policy ensures you don’t have to fight them alone.
Note: Discrimination lawsuits are costly, averaging $40,000 – $300,000.
*While Wister cannot disclose details of actual lawsuits or settlements, the examples shared here reflect real claim scenarios and hypotheticals designed to illustrate the protection our policies provide.
