SMS Terms of Use
Last updated: September 14th 2026
Wister Insurance, LLC ("Wister," "we," "our," or "us"), uses text messaging so that our licensed agents, underwriters, and claims staff can hold one-to-one conversations with clients and prospective clients. These SMS Terms of Use and the Text Message Privacy Notice below apply to those messages. They supplement, and do not replace, our general Privacy Policy, which is incorporated here by reference.
We do not use this text messaging service for marketing, promotional, or bulk messaging.
SMS Terms of Use
By opting in to or using Wister's text message service, you accept these terms.
Definitions
"Opting in," "opt in," and "opt-in" mean requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages from us. "Text message service" means any arrangement in which we send one or more messages to your mobile number, including SMS, MMS, or successor protocols or technologies.
How you opt in
You opt in when you give us your mobile number and consent to be contacted by text. This may happen when you check the SMS consent box on a quote or contact form on wister.insure, when you provide your number and agree verbally during a call with a Wister representative, or when you reply START to a message from a Wister number.
Consent to receive text messages is not a condition of purchasing any insurance product or service from Wister.
Consenting to text messaging
By consenting to receive text messages from us, you agree to these SMS Terms of Use as well as our general Privacy Policy, incorporated by reference above.
E-SIGN disclosure
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.
Types of messages you may receive
Messages relate to the insurance business you have with us or have asked us about, including quote follow-up, application and underwriting questions, document and certificate requests, policy and billing questions, claims communication, and scheduling. Messages come from an individual Wister employee's phone number and are part of a person-to-person conversation between you and that employee.
Frequency of text messages
Message frequency varies. This is a conversational service, so the number of messages you receive depends on your conversation with our team and on whether you take steps that generate more messages from us, such as sending a HELP request.
Costs of text messages
We do not charge you for the messages you send and receive through this service. Message and data rates may apply, so depending on your plan, you may be charged by your wireless carrier or other applicable provider.
Opting out of text messages
If you no longer want to receive text messages, reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. Because this is a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After you unsubscribe, we may send you confirmation of your opt-out by text message. Reply START to resume.
Getting help
Reply HELP to any message, email info@wister.insure, or call 866-838-3348.
Contact us
Wister Insurance, LLC, 866-838-3348, info@wister.insure
Text Message Privacy Notice
We respect your privacy. This notice describes how we handle information connected to our text message service. It applies to your use of that service and is not intended to modify our general Privacy Policy, which governs our relationship with you in other contexts.
What we collect
When you opt in to text messaging with Wister, we collect and retain your mobile phone number, your consent and the date, time, and method it was given, your message content and delivery records, and your opt-out, START, and HELP requests.
How we use it
We use this information only to send and respond to your messages, to manage your messaging preferences, to provide customer service, to maintain records of consent, and to comply with applicable law, carrier requirements, and industry standards.
How we share it
We share information with the vendors who help us deliver messages. Our messaging platform providers, our telecommunications and cloud providers, and wireless carriers. We may also disclose information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property.
Mobile opt-in information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Sensitive information
Text messages travel through carrier and vendor networks we do not control. Please do not send sensitive personal information such as Social Security numbers, financial account numbers, or payment card details by text.
Your choices and how to reach us
You can stop messages at any time using any of the keywords listed above. For questions about this notice, or to exercise the privacy rights described in our general Privacy Policy, contact us at 866-838-3348 or info@wister.insure.