The Hot Tub Rash That Became a Lawsuit

A relaxing soak should never land in court but water quality issues can turn into serious health claims.

Vacation rental hot tub linked to guest illness and liability insurance claim

Vacation Rental Hot Tub Illness Liability Insurance Claim Example


The Incident


A guest developed a severe rash and contracted Legionnaires’ disease from an improperly sanitized hot tub. They sued the property owner and manager for negligence.

The Gap


Most policies exclude or limit coverage for “communicable disease” claims. Hosts often assume platform guarantees or standard insurance will protect them — until it doesn’t.

The Cost

  • Tens of thousands in medical treatment and legal fees

  • Guest reputation damage online

  • Increased scrutiny of all the manager’s listings

How Wister Insurance® Coverage Helps


Wister includes liability protection for communicable diseases, ensuring hosts aren’t left to pay for medical claims and defense costs.

Takeaway


Hot tubs boost bookings, but they come with risk. With Wister, you don’t have to worry about unexpected health claims.

Note: Poage v. Cox LLC provides insight into a hot tub lawsuit.


Learn how Wister covers hidden risks in your amenities on our coverage page.

Short-term rental management insurance for vacation rental managers and co-hosts from Wister Insurance

*While Wister cannot disclose details of actual lawsuits or settlements, the examples shared here reflect real claim scenarios and hypotheticals designed to illustrate the protection our policies provide.

Melia M. McDaris

Melia McDaris is the Marketing Manager at Wister Insurance®, where she leads brand strategy, digital marketing, and content across the company’s portfolio. Her work focuses on translating complex insurance concepts into clear, approachable messaging that resonates with short-term rental managers and co-hosts nationwide. Melia plays a key role in shaping Wister’s voice and visibility, ensuring the brand remains trustworthy, modern, and human-first in a highly regulated industry.

https://wister.insure/
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